How can we help?
One place for every request — IT, procurement, applications and facilities. Search the knowledge base first; if you still need us, log a request and track it to resolution.
Technical Support
Devices, connectivity, email & accounts.
HardwareWi-Fi / VPN
Email & M365Password / MFA
Security
Raise a request →
Procurement
Anything you need to buy or licence.
New hardwareLicences
Quotes & POsRenewals
Vendors
Raise a request →
Application Support
Business apps — bugs, changes, access & data.
App bugEnhancement
Access / rolesData & reports
Integrations
Raise a request →
Facilities Support
The building, rooms, access & safety.
MaintenanceMeeting rooms / AV
Access cardsHealth & safety
Parking
Raise a request →
What happens when you submit
tracked from the moment you click1
Logged & acknowledged
You get a ticket number instantly — proof it's captured and visible.
2
Routed to the right team
Your category sends it straight to the people who own that area.
3
Worked & tracked
Follow progress under — reply on the ticket any time.
Our response commitments
business hours Mon–Fri 08:00–17:00 · urgent tracked 24/7Urgent
30 minfirst response · outage / security incident
High
1 hrfirst response · many people blocked
Normal
4 hrsfirst response · standard request
Low
8 hrsfirst response · minor or scheduled
Priority is set from impact and urgency. Resolution targets: Urgent 4 business hrs · High 8 business hrs · Normal 2 business days · Low 5 business days.